CO-CREATION

CUSTOMER EXPERIENCE WORKSHOPS:
Boost your results through co-creation

You have data, surveys, ideas. What is often missing is a structured process to turn them into tangible results. In KINGCUSTOMER workshops, your teams do the work, starting from your customers, directly on your projects. I facilitate. They create, decide and commit. And they leave with concrete deliverables, ready to implement.

My workshops

Each workshop addresses a key customer experience challenge.
They all share the same approach: co-creation, pragmatism and impact.

Design the experience

Customer Journey Mapping Workshop

Map your customers’ journey with your team, spot the pain points and leave with a prioritised action plan.

See the workshop

Design the experience

Design Sprint Workshop

Turn a business challenge into a solution tested with your customers, in five days, with your team.

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Drive engagement

Personalised Marketing Campaigns Workshop

Build your relationship marketing plan, from your customer lifecycle to the design of your automated scenarios.

See the workshop

Why choose KINGCUSTOMER workshops?

I designed my workshops to create dynamic sessions and strong collaboration between participants. The result: a better shared vision, fast learning of new tools, fresh ideas, clearly identified areas for improvement, and concrete action plans to get there.

Team in a co-creation customer experience workshop, working on a customer journey with sticky notes and a laptop
  • Focused on real, concrete challenges.
  • Effective methods to move from thinking to action.
  • A methodology based on customer empathy, cross-functional collaboration and prioritisation.

My promise
Less talk, more results.

Who are these collaborative workshops for?

Suited to SMEs, large companies and the public sector, they foster a strong customer culture and effective transformation.

These workshops are designed for teams in:

  • Marketing, CRM, Communication
  • Product, Product Owners, Digital
  • Customer experience or transformation leadership

How a KINGCUSTOMER workshop runs

1

Preparation

Setting objectives and scope.

2

Facilitation

1 to 5 days of structured co-creation, depending on the workshop.

3

Deliverables

Visual summary and prioritised action plan.

Optional: tailored consulting to support implementation.

Not sure which workshop to choose?

Get in touch to talk it through. I’ll help you find the format that fits your challenge.

Let’s talk